Frequently Asked Questions
Find quick answers to common questions about your Freenove electronics and shopping experience.
What payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express, as well as PayPal for secure and convenient transactions.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Where can I find the tutorials and code for my electronic kits?
All tutorials, code, and documentation are available for free download on our official website. Please check the card included in your kit or visit our 'Tutorials' section.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and delivery times vary by destination and will be calculated during the checkout process.
What is your return policy for defective components?
We stand by the quality of our products. If you receive a defective component, please contact our support team within 30 days of receipt for a free replacement or refund.
Are Freenove kits suitable for beginners?
Absolutely. Our kits are designed with beginners in mind, featuring step-by-step PDF tutorials, detailed circuit diagrams, and verified code to help you learn electronics and programming from scratch.